Help and questions
How Mevin works for customers and for pros: messaging, quotes, reviews, cancelling, and your privacy choices. Can't find your answer? Write to us in the support chat in the app.
Does it cost anything to find a pro?
No. Searching, messaging and getting quotes are free for customers, always. You pay the pro directly for the work, the way you agree with them - nothing is charged in the app.
How do I get in touch with a pro?
- Search by trade and area, and open a pro's profile to see their work, prices and reviews.
- Tap Message and describe the job. The first time, we ask you to verify your phone number - pros only hear from verified customers.
- Carry on in the chat: photos, documents and a location are all fine to send.
What is a quote card?
When the pro is ready to commit, they send a quote card in the chat: what they'll do, the price and, if you like, a date. You accept it with one tap. It's a record you both see - the agreement itself is between you and the pro, and Mevin isn't a party to it.
How do reviews work?
- No job, no review. You can only review someone after a job agreed in the app that you both marked as done.
- Blind. Neither of you sees the other's review until you've both written one, or 14 days have passed - so nobody writes in reaction to the other.
- You have 30 days after the job is done, and one review per job.
- Pros review customers too, the same way.
Can a job be cancelled?
Yes, until it's finished:
| Where the job is | Who can cancel |
|---|---|
| A quote nobody has answered yet | The pro can withdraw it; the customer can decline it |
| Accepted, not marked done | Either side |
| The pro marked it done | Only the customer (for example, if the work wasn't actually done) |
| The customer confirmed it's done | Nobody - the job is complete and both can review |
If the pro marks a job done and the customer doesn't answer, it completes on its own after 14 days, and both can then review.
Someone is bothering me. What can I do?
In the chat, open the menu and choose Block & report: block only, or block and report. A blocked person can't message you again, and every report is reviewed by a person on our side.
I'm a pro. How do I get listed?
- In the app, go to Profile and choose Offer your services.
- Fill in your profile. A checklist shows what's still missing and what makes you easier to find - a headline, a few lines about you, your trades and your area are needed; photos of your work, prices and a licence help.
- Send it for review. We look at every profile before it appears in search.
What do customers see about me?
Your profile, your work photos and your reviews. They see your area and a distance in whole kilometres - never your exact address. Your business number appears once a conversation starts, and on your quote cards. Licence documents and ID checks are never shown, only the badge.
Does it cost pros anything?
Setting up a profile is free. [Each month a number of new customer conversations are free; beyond that a monthly subscription, bought in the App Store or Google Play. Prices will be published here before it starts.]
Can I turn off usage analytics and crash reports?
Yes. In the app: Profile > Settings > Privacy. Usage analytics are off until you turn them on; crash reports are on unless you turn them off. Your choice is saved to your account. Details are in the Privacy Policy.
Does Mevin track my location?
No. Search uses your location only to sort pros by distance, and you can type a city instead. A location is sent in a chat only when you choose to send it, and you can delete it for both of you at any time.
How do I delete my account?
In the app: Profile > Settings > Delete account. You have 30 days to change your mind. What happens to your data.